AI & Automation · AI Chatbots & Assistants
Answer every customer question instantly — accurately, and in your voice.
What is AI Chat?
An AI chatbot is a conversational assistant on your website or messaging channels that answers questions using your approved information, collects details and hands conversations to your team when needed.
Who is it for?
- Businesses with repetitive pre-sales questions
- Companies receiving enquiries outside working hours
- Support teams handling common requests
What problems does it solve?
- Visitors leave because they can't get a quick answer
- Staff answer the same questions repeatedly
- After-hours enquiries go cold
How does EVERSIL approach it?
- 01
Knowledge base
We gather and clean the information the assistant may use.
- 02
Conversation design
Tone, scope, qualification questions and handover rules.
- 03
Grounded answers
Responses based on your content, with instructions to say 'I don't know' rather than guess.
- 04
Handover
Smooth transfer to a person with full context.
What does implementation include?
- Assistant for website and/or WhatsApp
- Curated knowledge base
- CRM and inbox integration
- Conversation analytics
How long does a typical project take?
Typically 3–6 weeks including testing with real questions.
What information do we need from you?
- Your FAQs, service information and policies
- Rules for what the assistant must not do
- Handover contacts and hours
What should you consider before starting?
- Keep the knowledge base current
- Disclose clearly that users are talking to an AI assistant
Especially relevant for
Questions businesses ask
We reduce this risk by grounding answers in your content, limiting scope, testing with real questions and routing uncertain cases to a person. No AI system is perfect, so we design for review.
On your website, in WhatsApp through the official Business Platform, and in other channels where the platform allows it. We usually recommend starting where most customer questions already arrive.
Only what we give it — your website content, documents, FAQs and policies — kept up to date as they change. We limit its scope to topics it can answer reliably.
Yes. When a question is outside its scope, a customer asks for a person or a lead is ready, the conversation is routed to your team with the context attached.
Yes. It can ask agreed qualifying questions, collect contact details with consent and pass the enquiry to your CRM or sales team.
Modern AI models handle many languages well. We test the languages your customers actually use and recommend native-speaker review of important responses.
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