AI & Automation · WhatsApp Business Automation
Respond on WhatsApp in seconds — and never lose a conversation.
What is WhatsApp?
WhatsApp automation uses the official WhatsApp Business Platform to send approved messages, answer common questions, qualify leads and route conversations to the right team member — with every conversation logged in your CRM.
Who is it for?
- Businesses where customers prefer WhatsApp
- Real estate, travel, education and hospitality teams
- Companies managing WhatsApp from personal phones
What problems does it solve?
- Conversations live on individual phones
- Slow replies lose leads
- No record of what was promised to whom
How does EVERSIL approach it?
- 01
Platform setup
Official WhatsApp Business Platform with verified business profile.
- 02
Journeys
Welcome, qualification, reminder and follow-up flows.
- 03
Team inbox
Shared inbox with assignment and CRM sync.
- 04
Compliance
Opt-in, message templates and opt-out handled correctly.
What does implementation include?
- WhatsApp Business Platform setup
- Automated conversation flows
- Team inbox and CRM integration
- Message templates
How long does a typical project take?
Typically 2–5 weeks including Meta verification and template approvals.
What information do we need from you?
- Business verification documents
- A dedicated phone number
- Common questions and flows
What should you consider before starting?
- Messaging requires customer opt-in
- Meta charges per conversation based on category and country
Especially relevant for
Questions businesses ask
Yes. We use the official WhatsApp Business Platform through approved providers, which protects your number from being banned for unofficial automation.
Instant replies to new enquiries, qualifying questions, appointment and payment reminders, order updates and routing conversations to the right person — connected to your CRM.
Yes. Conversations and lead details can be logged in your CRM, so your team sees the full history before replying.
Yes, to people who have opted in, using message templates approved by Meta. WhatsApp's commerce and messaging policies and Meta's pricing apply, and we help you stay within them.
Yes. Automation handles routine steps, and your team can take over any conversation from a shared inbox.
Often, yes. A number currently used in the WhatsApp Business app has to be moved to the Business Platform, which changes how it is used. We explain the options and any limitations before switching.
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